When it comes to buying a mattress, it's essential to understand the return policy of the mattress store. Most mattress stores offer refunds, but the trial period and other conditions vary from store to store. In this article, we'll explore the return policies of some of the biggest names in mattress sales at Mattress Store, plus some tips and tricks on how to return a mattress without paying a fortune. The most common trial period for mattresses is 100 nights, although you'll find trial periods that range from 30 days to a full year. Some brands may charge for returns, shipping, or restocking fees, although this is more common when you buy a bed in a physical store than online.
Generally speaking, most mattress stores offer refunds in accordance with their own policy; however, this is not a federal law. Unfortunately, Big Lots does not have a lenient policy when it comes to returning an open mattress. The return of any open mattress is not allowed. To return a mattress, it must not be damaged or defective.
Therefore, if you have any doubts or confusion about the quality or performance of the mattress, customers should test their unopened mattresses to avoid return issues. Dolly can help you move your mattress either to return it to the store where you bought it, to a donation center, or to take home a replacement mattress.
Return Policies of Major Mattress Retailers
The maximum time consumers have to return their mattresses ranges from three to 365 days, with an average of 90 days or so. About half of mattress retailers now require that you keep your mattress for a minimum amount of time before you can return it, typically 30 days. Returning a mattress to a retail store usually involves having one of their trucks shipped to your home for pickup.Macy's
: Macy's mattress return policy is complicated.To return a mattress at Macy's, you must visit the store's customer service desk during business hours.
Purple
: Purple's mattress return policy is shorter than some others and offers 100 days to try the mattress for yourself.Mattress Firm
: Mattress Firm has a 21-night trial period before you can exchange or return your mattress.Main Reasons for Returning
The return policy is not always allowed; some stores may only allow exchanges and not refunds. Therefore, before buying make sure that the store has another model of mattress that you like in case you need to change it. Additionally, legal labels must be affixed and the mattress must not be dirty, stained, burned, or torn in order for a mattress to be returned.Money Back Policies
Most stores offer up to 26% money back policies when returning mattresses.However, Big Lots does not offer refunds on open mattresses.
Exchange Policies
Some stores may only allow exchanges and not refunds.Return Process Conditions
In California, mattress retailers are required to clearly publish their refund policy on the Internet unless they offer a full refund in cash, store credit, or exchange within 7 days of the date of purchase.Return Policy by Mattress Type
The maximum time consumers have to return their mattresses ranges from three to 365 days, with an average of 90 days or so.Return Policies of Major Mattress Retailers
Macy's: Macy's mattress return policy is complicated. To return a mattress at Macy's, you must visit the store's customer service desk during business hours.Purple
: Purple's mattress return policy is shorter than some others and offers 100 days to try the mattress for yourself.Mattress Firm
: Mattress Firm has a 21-night trial period before you can exchange or return your mattress.Big Lots: You won't be able to exchange or return a Big Lots mattress for the first 21 nights of buying it so that your body has time to adapt. Additionally, Big Lots does not offer refunds on open mattresses; customers must visit the nearest store if they wish to return an online purchase.
Conclusion
. When it comes to returning mattresses at stores or by mail, understanding each retailer's policies is key.Most stores offer up to 26% money back policies when returning mattresses; however Big Lots does not offer refunds on open mattresses. Additionally, some stores may only allow exchanges and not refunds; therefore before buying make sure that the store has another model of mattress that you like in case you need to change it. Lastly, legal labels must be affixed and the mattress must not be dirty, stained, burned or torn in order for a mattress to be returned.
